Terms and Conditions
Business users
Free postage and packing applies to most orders of £100 and over. Orders under £100 will attract a nominal £1.80 post and packing charge. Please see below for details of further charges that may apply.
General
- All prices listed are in pounds sterling.
- All goods remain the property of Stamps by Post Ltd. until full payment is received.
- VAT is not applied to postage stamps.
Delivery time of your order
All stamps are sent 1st Class and should arrive the next working day provided we receive your order by 4pm. We will endeavour to send orders received after 4pm the same day but cannot guarantee this. Royal Mail have a target of 93% of first class post to arrive by the next day which means that 7% will probably take longer. During December, please allow Royal Mail much longer and 1 week + is not unusual. Similarly, bank holidays do impact on postal delivery times so we advise to order early on these occasions.
Posting and Insurance
- Postage for all orders with a value of £100 or greater benefit from free postage & packing.
- Orders under £100 will attract a nominal £1.80 post and packing charge.
- Customers can opt for a ‘signed for’ delivery, for which we will apply the Royal Mail charge of £2.00.
- Any orders containing over 200 make-up stamps in total will be sent via signed for delivery at £5.60.
- Customers can also choose ‘special delivery’, for which we will charge a flat rate of £10.95. All orders over £800 will automatically be charged this postage rate.
In the unlikely event that your package fails to arrive, then the following will apply:
- As per Royal Mail’s Lost Items Notice, Items will not be considered as lost until after 10 working days for UK deliveries. Any missing orders must be reported to us within 14 days of the date of invoice.
- If a parcel is lost, then Stamps by Post will replace the stamps in the first instance. If the original stamps arrive after the replacement stamps the customer is obligated to inform Stamps by Post Ltd. and make arrangements for the second delivery to be paid for, or return the second order to Stamps by Post, PO Box 18094, Birmingham, B13 3QS.
Order errors
Any errors or omissions made by Stamps By Post Ltd must be notified within 3 working days of receipt via email at info@stampsbypost.com. We will then advise on the next step. Unfortunately we will not be able to deal with queries for incorrect deliveries after this timescale.
Returns
Please ensure you have ordered the correct number of stamps as we are no longer able to provide refunds or exchanges if errors are made at the point of ordering. Unfortunately, there have been occasions where we have accepted return of stamps and have been sent fraudulent stamps from other providers. All returns must be sent back signed for at the poster’s expense.
Payment Terms & Methods
If you are a new customer, we may ask for payment before despatch.
Otherwise, payment is strictly required within 30 days of receipt of stamps.
Our preferred method of payment is by bank transfer. Our bank details are on all invoice and we ask you to use your invoice number as a payment reference.
We also accept cheques made payable to Stamps by Post Ltd. (please allow time for clearance).
Images on the site
Images on the site are provided courtesy of Royal Mail and used with their permission.
Company Registration Details
PLEASE use the following address to send your orders or returns:
PO Box 18094, Birmingham, B13 3QS.
Contact telephone number : 0121 220 3534
Email : info@stampsbypost.com
Company registration address:
Stamps by Post Limited is registered in England and Wales. Company number:13267748.
Registered Office is at Stamps by Post, C/O 16 Hennals Avenue, Redditch, B97 5RX.
Personal users
All orders will be despatched via signed for delivery as standard at the Royal Mail charge of £3.80 to enable you to track your delivery. There is a minimum order of £10 (not including postage and packing).
General
- All prices listed are in pounds sterling.
- VAT is not applied to postage stamps.
Delivery time of your order
All stamps are sent 1st Class Signed For and should arrive the next working day provided we receive your order by 4pm. We will endeavour to send orders received after 4pm the same day but cannot guarantee this. Royal Mail have a target of 93% of first class post to arrive by the next day which means that 7% will probably take longer. During December, please allow Royal Mail much longer and 1 week + is not unusual. Similarly, bank holidays do impact on postal delivery times so we advise to order early on these occasions.
Posting and Insurance
If you need your order guaranteed by 1pm the following working day, you can choose ‘special delivery’ for which we will apply a flat fee of £10.95.
In the unlikely event that your package fails to arrive, then the following will apply:
- As per Royal Mail’s Lost Items Notice, Items will not be considered as lost until after 10 working days for UK deliveries. Any missing orders must be reported to us within 14 days of the date of invoice.
- If a parcel is lost, then Stamps by Post will replace the stamps in the first instance. If the original stamps arrive after the replacement stamps the customer is obligated to inform Stamps by Post Ltd. and make arrangements for the second delivery to be paid for, or return the second order to Stamps by Post, PO Box 18094, Birmingham, B13 3QS.
- Any orders containing over 200 make-up stamps in total will be sent via signed for delivery at £5.60.
- Any orders over £800 will be charged £10.95 for special delivery, which is fully tracked and insured.
Order errors
Any errors or omissions made by Stamps By Post Ltd must be notified within 3 working days of receipt via email at info@stampsbypost.com. We will then advise on the next step. Unfortunately we will not be able to deal with queries for incorrect deliveries after this timescale.
Returns
Please ensure you have ordered the correct number of stamps as we are no longer able to provide refunds or exchanges if errors are made at the point of ordering. Unfortunately, there have been occasions where we have accepted return of stamps and have been sent fraudulent stamps from other providers. All returns must be sent back signed for at the poster’s expense.
Payment Terms & Methods
Payment is made via card at checkout.
Images on the site
Images on the site are provided courtesy of Royal Mail and used with their permission.
Company Registration Details
PLEASE use the following address to send your orders or returns:
PO Box 18094, Birmingham, B13 3QS.
Contact telephone number : 0121 220 3534
Email : info@stampsbypost.com
Company registration address:
Stamps by Post Limited is registered in England and Wales. Company number:13267748.
Registered Office is at Stamps by Post, C/O 16 Hennals Avenue, Redditch, B97 5RX.