Customer Service

How do I pay?

If you are new to us, we reserve the right to ask for full payment in advance of despatching your first order. After that, subsequent orders will benefit from our 30-day terms. Businesses can pay via BACS or cheque. We do not accept card payments on business transactions.

Same day despatch

All orders received by 4pm on any working day will be despatched on the same day via first class post. Royal Mail's target is to achieve 93% success rate for next day delivery for first class post which means that, on occasion, your orders may arrive after next day. Please also try to allow extra time in December and over bank holidays, when postal services may be delayed. You can alternatively pay for tracked or Special Delivery at checkout.

Here for your organisation - large or small

We understand that large organisations may have central purchasing arrangements but require orders to be distributed around different branches or sites. We are happy to process these orders from one source, and send to multiple addresses on your behalf.

Many of our loyal customers are smaller organisations, for whom our same attentive level of service and sameday despatch pledge still applies for orders placed by 4pm each working day. We welcome orders of any value, and advise that there is a small charge of £1.80 applied for delivery for order values under £100.

Your Stamps By Post account

We will open an account for customers when first orders are placed. This account will remain open for ease of ordering in the future. Should an account remain dormant for 24 months, we will close it, however customers can quickly open new accounts again online when the need arises.

We shall, from time to time, contact customers with relevant news and notifications of forthcoming changes to postal rates. If you prefer not to receive these notifications, you are welcome to unsubscribe to our emails, or email us at info@stampsbypost.com.

Ordering and payment

Personal buyers can order stamps directly through our website. The minimum order value is £10. We accept card payments only for personal orders.

Delivery & Despatch

All orders received by 4pm on any working day will be despatched on the same day via first class post. Royal Mail's target is to achieve 93% success rate for next day delivery for first class post which means that, on occasion, your orders may arrive after next day. Please also try to allow extra time in December and over bank holidays, when postal services may be delayed.

All orders will have an additional charge of £3.80 for 1st class signed for delivery, which tracks dispatch and delivery.

Larger orders may incur other postage fees – these options will be shown clearly at checkout.

Types of stamps available

We offer a variety of stamps for personal use. The descriptions below refer to the typical delivery times when using these stamps to send mail:

• 1st Class Stamps - Deliver most items the next working day after posting.
• 2nd Class Stamps - A cost-effective option, with delivery usually within two to three working days.
• International Stamps - For sending letters and parcels outside the UK; delivery times vary by destination.
• Make-Up Value Stamps - Used to supplement other stamps to meet current postage rates.

If you are unsure which stamps you need, please refer to our postage calculator for further details.

Returns & Cancellations

As stamps are classed as financial instruments, we cannot accept returns or issue refunds once an order has been placed. Please ensure you select the correct stamps before completing your purchase.

Your Stamps By Post account

We will open an account for customers when first orders are placed. This account will remain open for ease of ordering in the future. Should an account remain dormant for 24 months, we will close it, however customers can quickly open new accounts again online when the need arises.

We shall, from time to time, contact customers with relevant news and notifications of forthcoming changes to postal rates. If you prefer not to receive these notifications, you are welcome to unsubscribe to our emails, or email us at info@stampsbypost.com.

Using stamps for large letters and parcels

Different postage rates apply for large letters and parcels. If you are sending larger items, you may need to combine multiple stamps to meet the correct postage amount. If you are unsure how much postage is required, refer to our postage calculator.

Changes to postal rates

Royal Mail occasionally updates postage rates. While we aim to provide accurate pricing information, we recommend checking Royal Mail's official site for the most up-to-date rates.