Frequently asked questions

It almost goes without saying, if we haven’t answered your question here, do please drop us an email or give us a call.

About the service

How can you provide this service without charging more?

Royal Mail give us a small discount.

Is there a minimum order?

No, but the minimum post-free order is £85. We work on a very small margin so will add 95p post and packing to smaller orders.

How does it work?

Create an account if you are new to the service, order your stamps to the number you require and checkout.  We will then send your stamps the same day if ordered before 4pm Your stamp delivery will have an invoice attached, which has our bank details and address so that you can pay by BACS or cheque on receipt of stamps.

 

 

If I place an order today, when will the stamps arrive?

All stamps are sent First Class and should arrive the next working day provided we receive your order by 4pm.

After 4pm will still try to depatch all orders but cannot guarantee this. Royal Mail have a target of 93% to arrive by the next day which means that 7% probably won’t.

During December please allow Royal Mail much longer – 1 week + is not unusual.

Can anyone order?

We usually supply businesses, schools and charities. We can supply individual purchasers, but if you are not known to us we would usually require payment in advance by cheque or internet banking.

Can I pay by BACS or cheque?

We accept payment by BACS  and cheque.

Your company name and invoice number should be quoted.

Can I pay online using a credit/debit card?

Sorry, but due to the low margin on stamps and the high percentage taken by card companies for payment by this method we cannot accept card payments.

About the stamps

What are 2nd and 1st worth?

These stamps are known as NVI’s (no value indicated) and are valid for whatever the basic postage rates are for 2nd class and 1st class respectively. They are not time dated and will always be valid for the current rate however long ago they were purchased and irrespective of the colour or design. For current values see the standard stamps listing.  This also applied to 2nd Large and 1st Large.

Can I use NVI's (marked 2nd and 1st or 2nd Large and 1st Large) for any other purpose?

NVI’s may be used as part payment on any item to any country provided the full cost of postage is paid. For current values see the standard stamps listing.

Do I need to use an Air Mail sticker to send a letter to Europe?

All mail to Europe is sent by Air Mail, but it is still best to place a sticker or write BY AIR MAIL – PAR AVION in the top left hand corner of the item. Leave us a note with your order and we’ll include some stickers, free of charge.