Please note that Royal Mail has increased the price of stamps from 7th October 2024. You can download our A4 price tariff for reference, or request an A3 poster with your next order. Terms and Conditions
Free postage and packing applies to all orders of £100 and over. Orders under £100 will attract a nominal £1.65 post and packing charge.
General
- All prices listed are in pounds sterling.
- All goods remain the property of Stamps by Post Ltd. until full payment is received.
- VAT is not applied to postage stamps.
Delivery time of your order
All stamps are sent 1st Class and should arrive the next working day provided we receive your order by 4pm. We will endeavour to send orders received after 4pm the same day but cannot guarantee this. Royal Mail have a target of 93% of first class post to arrive by the next day which means that 7% will probably take longer. During December, please allow Royal Mail much longer and 1 week + is not unusual. Similarly, bank holidays do impact on postal delivery times so we advise to order early on these occasions.
Posting and Insurance
- Postage for all orders with a value of £100.00 or greater benefit from free postage & packing.
- Orders under £100 will attract a nominal £1.65 post and packing charge.
- Customers can opt for a ‘signed for’ delivery, for which we will apply the Royal Mail charge of £2.00.
- Customers can also choose ‘special delivery’ for which we will apply a flat fee of £9.95 for orders weighing up to 1Kg and £12.15 for orders weighing between 1 – 2Kg
In the unlikely event that your package fails to arrive, then the following will apply:
- As per Royal Mail’s Lost Items Notice, Items will not be considered as lost until after 15 working days for UK deliveries.
- If a parcel is lost, then Stamps by Post will replace the stamps in the first instance. If the original stamps arrive after the replacement stamps the customer is obligated to inform Stamps by Post Ltd. and make arrangements for the second delivery to be paid for, or return the second order to Stamps by Post, PO Box 18094, Birmingham, B13 3QS.
Returns and Refunds
Returns
You have 14 calendar days to return an item from the date you received it. However, there will be an admin fee of £10 in addition to postal costs. We advise that you return the stamps using tracked postage.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Order errors or stamps not arriving
Any errors or omissions must be notified within 3 working days of receipt. Please notify us within 10 days if the stamps have not arrived, unfortunately we will not be able to deal with queries for stamps several months after order.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it and will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund by bank transfer.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, please contact us at info@stampsbypost.com
All guarantees are in addition to your statutory consumer rights.
Payment Terms & Methods
It is preferred that stamps are paid for when they are ordered. If you are a new customer, with a large initial order, we will ask for payment before despatch.
Otherwise, payment is strictly required within 30 days of receipt of stamps.
Our preferred method of payment is by bank transfer. Our bank details are on all invoice/advice notes and we ask you to use your invoice number as a payment reference.
We also accept cheques made payable to Stamps by Post Ltd. (please allow time for clearance)
Images on the site
Images on the site are provided courtesy of Royal Mail and used with their permission.
Company Registration Details
PLEASE use the following address to send your orders or returns:
PO Box 18094, Birmingham, B13 3QS.
Contact telephone number : 0121 220 3534
Email : order@stampsbypost.com
Company registration address:
Stamps by Post Limited is registered in England and Wales. Company number:13267748.
Registered Office is at Stamps by Post, C/O Hayward Wright Ltd. 4, The Oaks, Clews Road, Redditch, West Midlands, B98 7ST.